Local support. Real person. Clear answers.
Fast, honest IT help for homes and small businesses in Crossett and across Arkansas—without the jargon or the runaround.
How it works
We figure out what’s wrong first, then tell you exactly what it will cost. Nothing gets done until you say yes.
Pick a time online and tell us what’s going on. Remote or on-site, whatever works for you.
We connect remotely (or stop by) and find out what’s really going on.
You get a clear, upfront price. Once you agree and pay, we get to work.
We handle the work and explain what we did in plain English.
No fix, no fee. If we can’t solve the problem, you don’t pay.
Book support
Pick a time that works for you and tell us what’s going on. We’ll connect remotely and get it sorted.
For your home
Most everyday computer problems can be solved remotely—often in a single session.
Startup cleanup, tune-ups, updates, and performance fixes that make your PC feel useful again.
$59 remote flatRemove malware, bad extensions, browser hijacks, and the worry that comes with them.
Remote from $39 · virus removal $79Software, printers, email, Windows, Wi-Fi, and all the little things that should just work.
Remote from $35All home flat-rate services listed here apply to remote support. On-site visits are billed at $85/hour instead of the remote flat rate.
General Remote Support: $65/hour. Anything not listed above. 30-minute minimum charge ($32.50), then billed in 15-minute increments.
On-Site Visit: $85/hour. In-person help at your home. One-hour minimum charge ($85), then billed in 15-minute increments.
Travel is included within Crossett city limits. Additional travel charges outside this area are quoted before booking.
Your quote lists the service scope, applicable minimum charge and billing increments, and any separately quoted work or travel charges for approval before work starts.
For your business
Practical, proactive support for local offices, pharmacies, and growing teams. We protect the essentials, reduce downtime, and stay close when you need us.
Schedule a free consultation →See business services & pricingMonitoring, updates, help desk, and ongoing maintenance.
Custom quote · free consultationReview of updates, antivirus protection, backup status, and account security. Written findings and recommended fixes.
Security checkup $149 for up to 5 computers · $15 per additional computer. Time varies by computer count. Repairs, security changes, servers, and network equipment quoted separately.Reliable Wi-Fi, switches, servers, VPNs, and infrastructure.
Remote $85/hr · on-site $95/hrBusiness Remote Support: $85/hour. Help desk for your team. 30-minute minimum charge ($42.50), then billed in 15-minute increments.
Business On-Site Support: $95/hour. In-person work at your office. One-hour minimum charge ($95), then billed in 15-minute increments.
Travel is included within Crossett city limits. Additional travel charges outside this area are quoted before booking.
Your quote lists the service scope, applicable minimum charge and billing increments, and any separately quoted work or travel charges for approval before work starts.
Business Email Setup: $150 for Microsoft 365 or Google Workspace on your domain, up to 5 users. Includes setup on one computer per user. $20 per additional user, including one computer. Additional devices and existing email migration quoted separately. Microsoft or Google bills software licenses separately.
News & tips
Updates from Lockwood IT, plus practical tips to keep your computers and business running smoothly. See all posts →
We refreshed our logo and website, added online booking, and started this blog for tech tips and announcements.
Read more →Windows 10 support ended last year, and the extended security updates for home users end October 13, 2026. Here's what to do next, in plain English.
Read more →The Lockwood promise
I built Lockwood IT Services around a simple idea: people deserve technical help they can understand and a technician they can trust. You’ll get a clear explanation, an honest recommendation, and no pressure to buy what you don’t need.
Let’s fix it
Running a business or just need a hand at home? Send us a note and we’ll get back to you within one business day.
